Some users reported problems to access to the download zone, I think the confirmation email is not being sent.

I gave it a kick. But this fails in the "I don't know" category.

Maybe a spam folder...maybe being blocked by the user's ISP spam filter. (The hosting company, Arvixe, has a swirling roster of spammers.)

My personal email is with the same hosting company, I do know that it is slow sometimes...sometimes in the neighbourhood of an an hour, two....four hours lag. It maybe a case of "if you don't pay much, you don't get much."

This might be the problem.We've been getting these on our personal emails (same server, emu.arvixe.com) I obscured the id of the person we've been in contact withWe are on a shared server. I think someone who shares this server was very naughty and other ISPs have blocked any email from our *shared* server.

I found a switch in the settingsso we are no longer sending email from emu.arvixe.com, but from +mx +ip4:216.172.189.133 ~all.

I have no idea what all that means, or how it works, but let's see if that makes a difference.

In fact, its most likely that our eMails end up in the Spam Folder. I hope Moes solution will work, lets see...

gmail, yahoo, hotmail... have changed their spam policy recently and they are marking as spam a lot of activation messages from everywhere